A very simple question with a very complicated answer. As everyone's needs are different!
I have internet services currently with no problems.
Great! Let's compare what you have now to out plans. Pull up an old invoice and see what it lists your speed as.
Enter your address on our Website and look for the closest plan or higher to what you have! That way you receive the same kind of experience.
How do I know if I have Cable or DSL.
Check the type of Cable your modem is connected to!
Cable internet is via a Coax Cable which looks like this:
It may also go to a splitter like this. Even still that would be Cable internet.
DSL Internet is off a Traditional phone line.
It could also come from a POTS splitter as well which looks like this:
If you have a phone cable connected from these kinds of devices you are looking at DSL internet!
I have a different looking system from these.
It is possible you may have Fibre internet or LTE / PTP type of lines. You will want to reach out to us first on the matter. As we may not even be able to offer our services on those lines!
Service I have is bad will that continue with you?
As a wholesaler, we do run off the same infrastructure! If it is the lines running to your location, most likely problems will continue. If it is another factor like equipment, or server routing, it might help! We recommend reaching out to your current provider to fully troubleshoot the matter. Otherwise, you may want to look into the alternate service. For instance if you have DSL, try Cable internet, if you have Cable, give DSL a try.
What are the differences between DSL and Cable?
You can read all about that topic here!
Do I need Cable and or a Phone line for your service?
You do not need any active services on the line. For Cable internet you can just have internet with nothing else. For DSL we default all orders to a Dry Loop, which is a blank phone line for DSL to run off. If you have a Phone number and you want to run DSL on it, you will need to reach out to an agent to help put in a Wet Loop. Keep in mind if you ever disconnect or change that number, your DSL will also stop working until a Dry Loop it put into place.
How do I know how much I really need for speed?
First you need to think about exactly how your network is handled. Wired connections via Ethernet will always carry the most speed, while wireless will always lose speeds. Next exactly what needs to be online in full, and what are they doing. For instance, are you running a Game Console, Smart TV at 4K, and 6+ other devices? In that situation you will need more speed as each one slows your connection as it runs through them.
What do I need to consider on the matter?
How many Devices, what exactly you want to run on them, and any additional changes coming up. This is not just for yourself but everyone who will be using the network.
As internet evolves and changes more and more bandwidth is being used. Let's look at Netflix for example.
The current minimum for 4K (Ultra HD) is 25 Mbps. That is for 1 device. The more that need that kind of speed, the more you will need to have in your home. Also as we noted you lose speed on wireless, on average it can be around 20% loss coming in. If you wanted 2 devices only at 4K in this example, you would need at least 60Mbps consistently to work. If both were wired, you could get away with 50Mbps given there is no loss.
What if I have just smaller devices like Smart ones?
Even smaller devices use something on your network once connected. Also note some devices like Alexa or Google home are listening for your call. As such it is always making sure it is connected to the internet. This can range from very small data packets to pretty normal sized streaming. Everything uses something and it adds up.
Do I order higher or lower? Whats the best option?
It really comes down to your internet use and requirements. If you need internet for work and cannot live without it (everything is wireless, etc). It may just be best to get the fastest plans. Just to ensure you have that level without worry. If you are someone who can wait on a video to load, do troubleshooting, willing to disconnect things, etc, a slower speed might be better.
What else can I do to educate myself?
While we cannot give you links to follow, we can tell you there are many places Online to learn about the topic! You can look up each device to see what the average speed it uses to connect. There are some applications you can download and review your average usage and even see what it is by device! Some personal routers may even have it built into their interface. You can find many pages on Home Networking, and alike Online and Videos you can watch!