Email client settings may change at anytime. If port 1025 does not work update the outgoing port to 465 or 587 and enable SSL (all certificates)! Please click here to see current known changes in settings.
Windows 10
- Open up the Mail App.
- Click on the Gear icon found at the bottom of the screen.
- Click on Manage Accounts.
- Click on + Add account.
- Click on Advanced Setup.
- Click on Internet email.
- Enter an account name in the Account name field, this can be anything.
- Enter the customer's name in the Your name field.
- Into the Incoming email server field type mail.teksavvy.com:143.
- Set the Account type to IMAP.
- Enter the proper email address into the Email address field.
- Enter the proper email address into the User name field.
- Enter the email password into the Password field.
- Enter out.teksavvy.com:587 into the Outgoing (SMTP) email server field.
- If you used out.teksavvy.com:1025, Check Outgoing server requires authentication and Use the same user name and password for sending email.
- Check both Require SSL for incoming email and Require SSL for outgoing email.
- Click Sign in.
- The app should now say:
- All done! Your account was set up successfully
- Click Done.
Windows 8
- Click in the bottom left hand corner of the screen to open the Metro Start Menu.
- Click on (or search for) the default Windows Mail application.
- Hover over the bottom right corner of the screen then click on the Settings button.
- Click on Accounts.
- Click on Add an account.
- Click on Other account.
- Select IMAP. (Note: POP3 is not available in the Mail app)
- Click on the Connect button.
- Click on the Show more details link.
- Enter your:
- Email address.
- Username. (This is the same as the email address)
- Password.
- IMAP server. (mail.teksavvy.com)
- Port. (143 or 993)
- CHECK Incoming server requires SSL.
- Outgoing SMTP email server. (out.teksavvy.com)
- Port. (465 or 587)
- CHECK Outgoing server requires authentication.
- CHECK Use the same username and password to send and receive email.
- Click on the Connect button.
MAC Mail
- Open Mac Mail
- Click Mail
- Add Account
- Select Other Mail Account from the list
- Click Continue
- Enter Name of the account
- Enter Email Address
- Enter Email Password
- Click Sign in
- Click Continue if a Pop up message shows up saying the Password can't be sent securely
- Choose IMAP
- Incoming Mail Server:mail.teksavvy.com
- Outgoing Mail Server: out.teksavvy.com
- There will probably be a message Unable to Verify Account Name or Password
- Click Sign In
- Back at the client click Mail
- Click Preferences
- Click Accounts
- Click the Server Settings tab
- Uncheck Automatically manage connection settings
- Verify the correct Port Number 143 for IMAP
- Remove the Check for TLS/SSL
- Authentication: Password
- Outgoing Verify that 465/587 for OUT is used
- Confirm the check for TLS/SSL is selected.
- Authenticated: Password
- Save
MAC Mail Older Clients
- Open Mac Mail. (icon looks like a postage stamp with a bird on it)
- Click on Mail.
- Click on Preferences.
- Click on the Accounts tab.
- Click on the + symbol. (bottom left corner)
- Select Add Other Mail Account...
- Press Continue.
- Enter the Full Name, Email Address, and Password into their respective fields.
- Click Create.
- The window will say Discovering Settings... then Account must be manually configured, click Create again.
- Select IMAP or POP based on the customer's preferences.
- Enter mail.teksavvy.com for the Mail Server.
- Enter the full email address in the User Name field.
- Enter the password in the Password field.
- Click Next.
- Click Create if it says Additional account information required.
- Ensure Use SSL is unchecked.
- Set Authentication to Password.
- Enter port 110 if POP was selected, or 143 if IMAP was selected.
- Click Next
- Enter smtp.teksavvy.com (Desktop computer) or out.teksavvy.com (Other devices/laptop) for the SMTP Server
- If out.teksavvy.com was used, enter the customers full email address in the User Name field, and password in the Password field.
- Click Create.
- Click Create again if it says Additional account information required.
- Enter port 25 if smtp.teksavvy.com was used, or port 465/587 if out.teksavvy.com was used.
- Set Authentication to None if smtp.teksavvy.com was used, or Password if out.teksavvy.com was used.
- Click Create.
AUTOMATICALLY DELETE EMAILS
Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Mac Mail.
1. After opening the Mac Mail program, click on Mail from the menu at the top.
2. Click on Preferences.
3. Click on Accounts.
4. If you have more than one mail account, select the one you want to work with.
5. Click Advanced
6. Make sure the box next to "Remove copy from server after retrieving a message" is checked.
7. You can also remove messages currently saved on the server by clicking the Remove now button.
8. Click Save after you closed the preference pane.
Iphone / Ipad
- Open the Settings application. (looks like a big gear).
- Press Press Accounts & Passwords..
- Press Add Account...
- Press Other.
- Press Add Mail Account.
- Enter the customers Name, TekSavvy email Address, and Password.
- Press Next. (top right corner)
- Select IMAP.
- Enter our Incoming Mail Server information:
- Requires SSL is set to Yes
- Host Name: mail.teksavvy.com
- Username: Full email address.
- Password: email password assword.
- Enter our Outgoing Mail Server information:
- Requires SSL is set to Yes
- Host Name: out.teksavvy.com
- Username: Full email address.
- Password: email password.
- Press Next. (top right corner)
- Press Save.
- Press Save again.
If you get an error at this step, choose to save anyway and follow the below steps
- Return to the main Settings page.
- Press Mail, Contacts, Calendars.
- Press the mail account that was just created.
- Press SMTP out.teksavvy.com.
- Under Primary Server press out.teksavvy.com.
- Change the Server Port field to 465 or 587.
- Enter any missing outgoing mail server information. (out.teksavvy.com, email address, password)
- Press Done.
- Press the previous page arrow which should be labeled with the customer's email address. (top left corner)
- Press Advanced.
- Under Incoming Settings, change the Server Port to 143
- Press Done or Back.
- Press Done.
Thunderbird
- Click on the menu icon. (Three stacked horizontal lines, top right corner)
- Click on Options.
- Click on Account Settings.
- Click on Account Actions. (bottom left corner)
- Click on Add Mail Account.
- Enter the name, email address, and email password.
- Check the Remember Password box.
- Press Continue.
- Thunderbird will now attempt to automatically configure the account, this will not succeed. Click on Manual Config to skip this process.
- Set the incoming and outgoing servers based on our IMAP settings.
- Enter the full email address in the Username field.
- For incoming mail settings enter:
- Set the incoming mail server to mail.teksavvy.com
- Set Port to either 143 or 993
- Connection Security will default to "'SSL/TLS
- Set Authentication Method to Normal Password
- In the left menu go to Outgoing Mail Server and click on edit on the right side.
- Enter the following information:
- Set the server name to out.teksavvy.com
- Set Port to either 465 or 587
- Connection Security should default to STARTTLS
- Authentication Method should be set to Normal Password
- Enter the full email into the Username field.
- Click OK
- Click OK.
AUTOMATICALLY DELETE EMAILS
Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Mozilla Thunderbird 4.0 and above.
1. In Mozilla Thunderbird, choose Tools and then Account Settings.
2. Click Server Settings listed below the account you want to edit.
3. Select the Leave messages on server option.
4. Select the For at most option.
5. Choose the amount of time you wish emails to stay in your account. I suggest choosing 7 (or lower) to avoid any problems.
6. Click OK.
Outlook
- Open Outlook 2013.
- Click on File.
- Click on Add Account.
- Select Manual setup or additional server types.
- Click Next.
- Select POP3 or IMAP.
- Click Next.
- Fill out the following fields:
- Put in the name for Your Name
- Put the full email for Email Address
- Set the Account Type for IMAP
- Set the Incoming Mail Server to mail.teksavvy.com
- Set the Outgoing Mail Server (SMTP) to out.teksavvy.com
- Enter the full email for User Name
- Enter the password for Password
- Check Remember password.
- Check the Require logon using Secure Password Authentication (SPA) box.
- Click on More Settings...
- Click on the Outgoing Server tab.
- Check My outgoing server (SMTP) requires authentication.
- Check the "Log on using" radio button, have the customer enter their email and password in full.
- Click on the Advanced tab.
- Under Server Port Numbers set Outgoing server (SMTP) to 465 or 587
- Click on OK.
- Click Next.
- Click Finish.
AUTOMATICALLY DELETE EMAILS
Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Microsoft Office 2010 & 2013.
1. After opening Outlook, click on the File tab.
2. Click the Account Settings button.
3. If you have more than on mail account, double-click the one you want to work with.
4. Click More Settings.
5. Click on the Advanced tab.
6. Under the Delivery options at the bottom of the dialog, tick the Remove from server checkbox and specify after how many days you would like an email to be deleted. For the purposes of space, I advise you select 7 days or less.
7. Click OK to confirm.
Your emails will now automatically delete themselves. Please remember to save important emails to your computer or a hard drive.
