WebMail : E-mail Client set up - TekSavvy Community
<main> <article class="userContent"> <h3 data-id="email-client-settings-may-change-at-anytime.-if-port-1025-does-not-work-update-the-outgoing-port-to-465-or-587-and-enable-ssl-(all-certificates)!-please-click-here-to-see-current-known-changes-in-settings.">Email client settings may change at anytime. If port 1025 does not work update the outgoing port to 465 or 587 and enable SSL (all certificates)! <a href="https://www.teksavvy.com/support/" rel="nofollow noreferrer ugc">Please click here to see current known changes in settings.</a></h3><h3 data-id="if-you-have-not-created-an-e-mail-or-forgotten-a-password-please-click-here."><a href="https://teksavvy.vanillastaging.com/kb/articles/12-webmail-create-sign-in-and-password-changes" rel="nofollow noreferrer ugc">If you have not created an E-mail or forgotten a password please click here.</a></h3><h2 data-id="windows-10">Windows 10</h2><ol><li>Open up the Mail App.</li><li>Click on the <strong>Gear</strong> icon found at the bottom of the screen.</li><li>Click on <strong>Manage Accounts</strong>.</li><li>Click on <strong>+ Add account</strong>.</li><li>Click on <strong>Advanced Setup</strong>.</li><li>Click on <strong>Internet email</strong>.</li><li>Enter an account name in the <strong>Account name</strong> field, this can be anything.</li><li>Enter the customer's name in the <strong>Your name</strong> field.</li><li>Into the <strong>Incoming email server</strong> field type <strong>mail.teksavvy.com:143</strong>.</li><li>Set the <strong>Account type</strong> to <strong>IMAP</strong>.</li><li>Enter the proper email address into the <strong>Email address</strong> field.</li><li>Enter the proper email address into the <strong>User name</strong> field.</li><li>Enter the email password into the <strong>Password</strong> field.</li><li>Enter <strong>out.teksavvy.com:587</strong> into the <strong>Outgoing (SMTP) email server</strong> field.<ul><li>If you used <strong>out.teksavvy.com:1025</strong>, Check <strong>Outgoing server requires authentication</strong> and <strong>Use the same user name and password for sending email</strong>.</li></ul></li><li>Check both <strong>Require SSL for incoming email</strong> and <strong>Require SSL for outgoing email</strong>.</li><li>Click <strong>Sign in</strong>.</li><li>The app should now say:</li><li><em>All done! Your account was set up successfully</em></li><li>Click <strong>Done</strong>.</li></ol><h2 data-id="windows-8">Windows 8</h2><ol><li>Click in the bottom left hand corner of the screen to open the <strong>Metro Start Menu</strong>.</li><li>Click on (or search for) the default Windows Mail application.</li><li>Hover over the <strong>bottom right corner</strong> of the screen then click on the <strong>Settings</strong> button.</li><li>Click on <strong>Accounts</strong>.</li><li>Click on <strong>Add an account.</strong></li><li>Click on <strong>Other account</strong>.</li><li>Select <strong>IMAP</strong>. <em>(Note: POP3 is not available in the Mail app)</em></li><li>Click on the <strong>Connect</strong> button.</li><li>Click on the <strong>Show more details</strong> link.</li><li>Enter your:<ul><li>Email address.</li><li>Username. <em>(This is the same as the email address)</em></li><li>Password.</li><li>IMAP server. <em>(mail.teksavvy.com)</em></li><li>Port. <em>(143 or 993)</em></li><li>CHECK Incoming server requires SSL.</li><li>Outgoing SMTP email server. <em>(out.teksavvy.com)</em></li><li>Port. <em>(465 or 587)</em></li><li>CHECK Outgoing server requires authentication.</li><li>CHECK Use the same username and password to send and receive email.</li></ul></li><li>Click on the <strong>Connect</strong> button.</li></ol><h2 data-id="mac-mail">MAC Mail</h2><ol><li>Open Mac Mail</li><li>Click <strong>Mail</strong></li><li><strong>Add Account</strong></li><li>Select <strong>Other Mail Account</strong> from the list</li><li>Click Continue</li><li>Enter Name of the account<ul><li>Enter <strong>Email Address</strong></li><li>Enter <strong>Email Password</strong></li></ul></li><li>Click Sign in</li><li>Click Continue if a Pop up message shows up saying the Password can't be sent securely</li><li>Choose <strong>IMAP</strong><ul><li>Incoming Mail Server:<strong>mail.teksavvy.com</strong></li><li>Outgoing Mail Server: <strong>out.teksavvy.com</strong></li><li>There will probably be a message Unable to Verify Account Name or Password</li><li>Click Sign In</li></ul></li><li>Back at the client click <strong>Mail</strong></li><li>Click <strong>Preferences</strong></li><li>Click <strong>Accounts</strong></li><li>Click the <strong>Server Settings</strong> tab<ul><li>Uncheck <strong>Automatically manage connection settings</strong></li><li>Verify the correct <strong>Port Number</strong> <strong>143</strong> for IMAP</li><li>Remove the Check for <strong>TLS/SSL</strong></li><li>Authentication: <strong>Password</strong></li></ul></li><li>Outgoing Verify that <strong>465/587</strong> for OUT is used<ul><li>Confirm the check for <strong>TLS/SSL</strong> is selected.</li><li>Authenticated: <strong>Password</strong></li></ul></li><li>Save</li></ol><h3 data-id="mac-mail-older-clients">MAC Mail Older Clients</h3><ol><li>Open Mac Mail. <em>(icon looks like a postage stamp with a bird on it)</em></li><li>Click on <strong>Mail</strong>.</li><li>Click on <strong>Preferences</strong>.</li><li>Click on the <strong>Accounts</strong> tab.</li><li>Click on the <strong>+</strong> symbol. <em>(bottom left corner)</em></li><li>Select <strong>Add Other Mail Account...</strong></li><li>Press <strong>Continue</strong>.</li><li>Enter the <strong>Full Name</strong>, <strong>Email Address</strong>, and <strong>Password</strong> into their respective fields.</li><li>Click <strong>Create</strong>.</li><li>The window will say <strong>Discovering Settings...</strong> then <strong>Account must be manually configured</strong>, click <strong>Create</strong> again.</li><li>Select <strong>IMAP</strong> or <strong>POP</strong> based on the customer's preferences.</li><li>Enter <strong>mail.teksavvy.com</strong> for the <strong>Mail Server</strong>.</li><li>Enter the <strong>full email address</strong> in the <strong>User Name</strong> field.</li><li>Enter the password in the <strong>Password</strong> field.</li><li>Click <strong>Next</strong>.<ul><li>Click <strong>Create</strong> if it says <strong>Additional account information required</strong>.</li><li>Ensure Use SSL is unchecked.</li><li>Set <strong>Authentication</strong> to <strong>Password</strong>.</li><li>Enter port <strong>110</strong> if <strong>POP</strong> was selected, or <strong>143</strong> if <strong>IMAP</strong> was selected.</li><li>Click <strong>Next</strong></li></ul></li><li>Enter <strong>smtp.teksavvy.com</strong> <em>(Desktop computer)</em> or <strong>out.teksavvy.com</strong> <em>(Other devices/laptop)</em> for the <strong>SMTP Server</strong><ul><li>If <strong>out.teksavvy.com</strong> was used, enter the customers full email address in the <strong>User Name</strong> field, and password in the <strong>Password</strong> field.</li></ul></li><li>Click <strong>Create</strong>.<ul><li>Click <strong>Create</strong> again if it says <strong>Additional account information required</strong>.</li><li>Enter port <strong>25</strong> if <strong>smtp.teksavvy.com</strong> was used, or port <strong>465/587</strong> if <strong>out.teksavvy.com</strong> was used.</li><li>Set <strong>Authentication</strong> to <strong>None</strong> if <strong>smtp.teksavvy.com</strong> was used, or <strong>Password</strong> if <strong>out.teksavvy.com</strong> was used.</li><li>Click <strong>Create</strong>.</li></ul></li></ol><h3 data-id="automatically-delete-emails">AUTOMATICALLY DELETE EMAILS </h3><p>Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Mac Mail.</p><p>1. After opening the Mac Mail program, click on Mail from the menu at the top.</p><p>2. Click on Preferences.</p><p>3. Click on Accounts.</p><p>4. If you have more than one mail account, select the one you want to work with.</p><p>5. Click Advanced</p><p>6. Make sure the box next to "Remove copy from server after retrieving a message" is checked.</p><p>7. You can also remove messages currently saved on the server by clicking the Remove now button.</p><p>8. Click Save after you closed the preference pane.</p><h2 data-id="iphone-ipad">Iphone / Ipad</h2><ol><li><strong>Open the Settings application.</strong> (looks like a big gear).</li><li>Press <strong>Press Accounts & Passwords.</strong>.</li><li>Press <strong>Add Account...</strong></li><li>Press <strong>Other</strong>.</li><li>Press <strong>Add Mail Account</strong>.</li><li>Enter the customers <strong>Name</strong>, TekSavvy email <strong>Address</strong>, and <strong>Password</strong>.</li><li>Press <strong>Next</strong>. <em>(top right corner)</em></li><li>Select <strong>IMAP</strong>.</li><li>Enter our <strong>Incoming Mail Server</strong> information:<ul><li>Requires SSL is set to <strong>Yes</strong></li><li><strong>Host Name:</strong> mail.teksavvy.com</li><li><strong>Username:</strong> Full email address.</li><li><strong>Password:</strong> email password assword.</li></ul></li><li>Enter our <strong>Outgoing Mail Server</strong> information:<ul><li>Requires SSL is set to <strong>Yes</strong></li><li><strong>Host Name:</strong> out.teksavvy.com</li><li><strong>Username:</strong> Full email address.</li><li><strong>Password:</strong> email password.</li></ul></li><li>Press <strong>Next</strong>. <em>(top right corner)</em></li><li>Press <strong>Save</strong>.</li><li>Press <strong>Save</strong> again.</li></ol><p><strong>If you get an error at this step, choose to save anyway and follow the below steps</strong></p><ol><li>Return to the main <strong>Settings</strong> page.</li><li>Press <strong>Mail, Contacts, Calendars</strong>.</li><li>Press the mail account that was just created.</li><li>Press <strong>SMTP out.teksavvy.com</strong>.</li><li>Under <strong>Primary Server</strong> press <strong>out.teksavvy.com</strong>.</li><li>Change the <strong>Server Port</strong> field to <strong>465 or 587</strong>.</li><li>Enter any missing outgoing mail server information. <em>(out.teksavvy.com, email address, password)</em></li><li>Press <strong>Done</strong>.</li><li>Press the <strong>previous page arrow</strong> which should be labeled with the <strong>customer's email address</strong>. <em>(top left corner)</em></li><li>Press <strong>Advanced</strong>.</li><li>Under <strong>Incoming Settings</strong>, change the <strong>Server Port</strong> to <strong>143</strong></li><li>Press <strong>Done</strong> or <strong>Back</strong>.</li><li>Press <strong>Done</strong>.</li></ol><h2 data-id="thunderbird">Thunderbird</h2><ol><li>Click on the menu icon. <em>(Three stacked horizontal lines, top right corner)</em></li><li>Click on <strong>Options</strong>.</li><li>Click on <strong>Account Settings</strong>.</li><li>Click on <strong>Account Actions</strong>. <em>(bottom left corner)</em></li><li>Click on <strong>Add Mail Account</strong>.</li><li>Enter the <strong>name</strong>, <strong>email address</strong>, and <strong>email password</strong>.</li><li>Check the <strong>Remember Password</strong> box.</li><li>Press <strong>Continue</strong>.<ul><li>Thunderbird will now attempt to automatically configure the account, this will not succeed. Click on <strong>Manual Config</strong> to skip this process.</li></ul></li><li>Set the incoming and outgoing servers based on our IMAP settings.</li><li>Enter the full email address in the <strong>Username</strong> field.</li><li>For incoming mail settings enter:<ul><li>Set the <em>incoming mail server</em> to <strong>mail.teksavvy.com</strong></li><li>Set <em>Port</em> to either <strong>143 or 993</strong></li><li><em>Connection Security</em> will default to "'SSL/TLS</li><li>Set <em>Authentication Method</em> to <strong>Normal Password</strong></li></ul></li><li>In the left menu go to <strong>Outgoing Mail Server</strong> and click on <em>edit</em> on the right side.</li><li>Enter the following information:<ul><li>Set the <em>server name</em> to <strong>out.teksavvy.com</strong></li><li>Set <em>Port</em> to either <strong>465 or 587</strong></li><li><em>Connection Security</em> should default to <strong>STARTTLS</strong></li><li><em>Authentication Method</em> should be set to <strong>Normal Password</strong></li><li>Enter the full email into the <strong>Username</strong> field.</li><li>Click <strong>OK</strong></li></ul></li><li>Click <strong>OK</strong>.</li></ol><h3 data-id="automatically-delete-emails-1">AUTOMATICALLY DELETE EMAILS</h3><p>Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Mozilla Thunderbird 4.0 and above.</p><p>1. In Mozilla Thunderbird, choose Tools and then Account Settings.</p><p>2. Click Server Settings listed below the account you want to edit.</p><p>3. Select the Leave messages on server option.</p><p>4. Select the For at most option.</p><p>5. Choose the amount of time you wish emails to stay in your account. I suggest choosing 7 (or lower) to avoid any problems.</p><p>6. Click OK.</p><h2 data-id="outlook">Outlook</h2><ol><li>Open Outlook 2013.</li><li>Click on <strong>File</strong>.</li><li>Click on <strong>Add Account</strong>.</li><li>Select <strong>Manual setup or additional server types</strong>.</li><li>Click <strong>Next</strong>.</li><li>Select <strong>POP3 or IMAP</strong>.</li><li>Click <strong>Next</strong>.</li><li>Fill out the following fields:<ul><li>Put in the <em> name</em> for <strong>Your Name</strong></li><li>Put the <em> full email</em> for <strong>Email Address</strong></li><li>Set the <em>Account Type</em> for <strong>IMAP</strong></li><li>Set the <em>Incoming Mail Server</em> to <strong>mail.teksavvy.com</strong></li><li>Set the <em>Outgoing Mail Server (SMTP)</em> to <strong>out.teksavvy.com</strong></li><li>Enter the <em>full email</em> for <strong>User Name</strong></li><li>Enter the <em>password</em> for <strong>Password</strong></li><li>Check <strong>Remember password</strong>.</li><li>Check the <strong>Require logon using Secure Password Authentication (SPA)</strong> box.</li><li>Click on <strong>More Settings...</strong></li><li>Click on the <strong>Outgoing Server</strong> tab.</li><li>Check <strong>My outgoing server (SMTP) requires authentication</strong>.</li><li>Check the <strong>"Log on using"</strong> radio button, have the customer enter their email and password in full.</li><li>Click on the <strong>Advanced</strong> tab.</li><li>Under <strong>Server Port Numbers</strong> set <strong>Outgoing server (SMTP)</strong> to <strong>465 or 587</strong></li><li>Click on <strong>OK</strong>.</li><li>Click <strong>Next</strong>.</li></ul></li><li>Click <strong>Finish</strong>.</li></ol><h3 data-id="automatically-delete-emails-2">AUTOMATICALLY DELETE EMAILS</h3><p>Receiving a lot of emails takes up disk space, and if your old emails are not periodically deleted, you will not be able to receive new emails. The following is a step-by-step guide to automatically deleting emails from the server in Microsoft Office 2010 & 2013.</p><p>1. After opening Outlook, click on the File tab.</p><p>2. Click the Account Settings button.</p><p>3. If you have more than on mail account, double-click the one you want to work with.</p><p>4. Click More Settings.</p><p>5. Click on the Advanced tab.</p><p>6. Under the Delivery options at the bottom of the dialog, tick the Remove from server checkbox and specify after how many days you would like an email to be deleted. For the purposes of space, I advise you select 7 days or less.</p><p>7. Click OK to confirm.</p><p>Your emails will now automatically delete themselves. Please remember to save important emails to your computer or a hard drive.</p><h3></h3> </article> </main>
